Some basic things to check when your iPad is misbehaving – weird problems like email not downloading, or not being able to download Moodle docs into Notability, etc.
If you get a red error message telling you that your cookies are disabled – and this prevents you from getting into Moodle, Drive, or setting up Notability to backup your notes to Drive, here are some steps to take:
1: Try a different web browser. You have three: Safari, Chrome, Firefox.
2: Do the iPad Reboot Dance
3. Clear your Cache and Cookies
4. Shutdown your ipad before leaving home. Don’t start it back up until you are on-campus.
5. If ALL of that fails, select
Settings –> General –> Reset –> Reset All Settings.
You should get message telling you that settings will be reset but no data will be lost. If you do NOT see that message, CANCEL – because you selected the wrong option.
Come by the ARC if you have any questions!
We’ve seen two issues popup when students are attempting to submit a file from Google Drive into Moodle.
This is NOT an error – just a point of information.
Like it says in the text:
“just go back to the file picker and select the repository again, it should work now“.
Repository –> Google Drive
The “sesskey” error happens because you were logged into Moodle, went somewhere else to a different network, and then came back to school. Here are some possible fixes:
1 • Use a different browser – you have two on your ipad!
2 • Swipe out of all of your apps, THEN reboot your iPad by holding down the top power button until the “swipe to turn off” slider appears.
3 • Clear your web browser cache:
- Fire up Chrome. Top right corner click the icon with 3 vertical dots
- In the ADVANCED secion, click on “Privacy”
- Click CLEAR ALL
- Settings–> Safari
- “Clear history & Website data”