Tag Archives: aleks

Apps, iPads, More, Student, Students

Aleks –> what to do when it doesn’t work on your iPad

When Aleks refuses to work, here are some things to check.

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FIRST

Aleks provides a “check your setup” screen to help in checking these settings.  Click on the link below to have Aleks review your settings.

https://www.aleks.com/support/troubleshooting

You WILL NEED to click on the RED button found at the bottom of this screen to complete the check of your iPad.

BOTTOM LINE – all circles should be GREEN, including the pop-ups.  Alex will not run correctly with any red circles with x’s in them.

SECOND: COMMON ERRORS

Error with CACHE

  • Go to the home screen.
  • Click on the settings icon.
  • On the left side, scroll down and find SAFARI (about halfway down) and click on this setting.
  • On the right side, scroll down and find “Clear History and Website Data” and click on this setting.
  • (Initially the text in this setting will be blue in color, after you click on it, it will turn gray)

Error with POP-UPS

  • Go to the home screen.
  • Click on the settings icon.
  • On the left side, scroll down and find SAFARI (about halfway down) and click on this setting.
  • On the right side, scroll down and find Block Pop-ups – make sure the button to the right is gray.

ONCE YOU HAVE MADE THOSE CHANGES:

  • Logout out of Aleks. 
  • Double click on the home button and swipe out of all open apps (INCLUDING ALEKS). 
  • Press and hold the hibernation button (upper right) until the “slide to power off” screen appears.
  • Swipe to power off.
  • Wait 5-8 seconds.
  • Turn on iPad – press and hold the hibernation button until you see the Apple logo. 
  • Enter your passcode to move to the home screen. 
  • Load ALEKS to start again!

Apps, iPads, More

ALEKS is not working on my iPad

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What to do if ALEKS is misbehaving on your iPad

If ALEKS is not working on your iPad, here are some things to check.

See the source image

Are you on the network? Trying visiting a website you haven’t been to in a month, or one you’ve never visited [hamsandwichtees.com, for example].

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Make sure you are on the CORRECT network: MDS-student for upper school, MDS-middle for middle school.

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Have you tried using a different browser? You have three to choose from [Safari, Chrome, Firefox are all installed on your iPad. DuckDuckGo and Brave are also available on the App portal].

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Have you done the iPad Reboot Dance in the last week? If not, do it.

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Visit the ALEKS troubleshooting site. Run the diagnostics by clicking the button.

Typically Popups are blocked on the iPad. If the ALEKS troubleshooting site indicates that your popups are blocked, see these articles that tell you how to allow popups.

Faculty, iPads, Make Tech Easier, Student

Aleks and iPads: The Fall 2019 edition

IOS 13 and Aleks have made some changes. If you are unable to get your Aleks work done on your iPad, try switching the version that your iPad is using – Mobile vs. Desktop.

Covered first: Safari, then Chrome, then Firefox.

SAFARI

  1. Call up Aleks website and login.
  2. Click on the little aA icon, to the left of the web address at the top of the window

3. Select “Request Mobile Site” or “Request Desktop Site”.

4. The page will reload. Test it to see if you can get your work done.

Switch Back to Mobile Site After Switching to Desktop Version on iPhone and iPad in Safari
Another View of how to switch which version of the site you want to use

Other ways in Safari:

There are two other ways to get to the “Request Desktop Site” selection:

  1. Touch and hold the REFRESH button at the top
  2. Tap on the SHARE icon [looks like a rectangle with an arrow pointing OUT of it]

Setting to request Desktop site from ALL websites, or not

  1. Settings –> Safari–> REquest Desktop Website [it is in the “SETTINGS FOR WEBSITES” section
  2. Set the slider as you wish – green = Desktop sites will be requested.

CHROME



Click the three dots at the bottom of the webpage.

FIREFOX

Click the three dots at the top of the window and “Request Desktop Site”