When Aleks refuses to work, here are some things to check.

FIRST

Aleks provides a “check your setup” screen to help in checking these settings.  Click on the link below to have Aleks review your settings.

https://www.aleks.com/support/troubleshooting

You WILL NEED to click on the RED button found at the bottom of this screen to complete the check of your iPad.

BOTTOM LINE – all circles should be GREEN, including the pop-ups.  Alex will not run correctly with any red circles with x’s in them.

SECOND: COMMON ERRORS

Error with CACHE

• Go to the home screen.
• Click on the settings icon.
• On the left side, scroll down and find SAFARI (about halfway down) and click on this setting.
• On the right side, scroll down and find “Clear History and Website Data” and click on this setting.
• (Initially the text in this setting will be blue in color, after you click on it, it will turn gray)

Error with POP-UPS

• Go to the home screen.
• Click on the settings icon.
• On the left side, scroll down and find SAFARI (about halfway down) and click on this setting.
• On the right side, scroll down and find Block Pop-ups – make sure the button to the right is gray.

ONCE YOU HAVE MADE THOSE CHANGES:

• Logout out of Aleks. 
• Double click on the home button and swipe out of all open apps (INCLUDING ALEKS). 
• Press and hold the hibernation button (upper right) until the “slide to power off” screen appears.
• Swipe to power off.
• Wait 5-8 seconds.
• Turn on iPad – press and hold the hibernation button until you see the Apple logo. 
• Enter your passcode to move to the home screen. 
• Load ALEKS to start again!