If ALEKS is not working on your iPad, here are some things to check.

Are you on the network? Trying visiting a website you haven’t been to in a month, or one you’ve never visited [hamsandwichtees.com, for example].

Make sure you are on the CORRECT network: MDS-student for upper school, MDS-middle for middle school.

Have you tried using a different browser? You have three to choose from [Safari, Chrome, Firefox are all installed on your iPad. DuckDuckGo and Brave are also available on the App portal].

Have you done the iPad Reboot Dance in the last week? If not, do it.

Visit the ALEKS troubleshooting site. Run the diagnostics by clicking the button.

Typically Popups are blocked on the iPad. If the ALEKS troubleshooting site indicates that your popups are blocked, see these articles that tell you how to allow popups.

• SAFARI:
  • https://kb.wisc.edu/helpdesk/page.php?id=40874
  • https://kb.nmsu.edu/page.php?id=79987
• Firefox:
  • https://support.mozilla.org/en-US/questions/1106639
  • https://www.reddit.com/r/No_RestForTheWicked/comments/rzd7gx/mozilla_firefox_how_to_enable_or_disable_popups/
• Chrome:
  • https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DiOS#:~:text=%20Allow%20pop-ups%20for%20a%20specific%20site%20,under%20%22Pop-ups%20blocked%2C%22%20tap%20Always%20show.%20See%20More.
  • https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DiOS