Tag Archives: problem

Faculty, iPads, Student

No connection to Wi-Fi – Access Denied

This is what the signin screen looks like
This is what the signin screen looks like

If your subscription to the wireless network has expired [it does this every 30 days] AND you have tried to login but keep getting the “access denied error” [a BIG RED BAR across the top where you tried to login], try this:

 

  1. Turn off Wi-Fi (Under settings) and WAIT 15 SECONDS (yes, you have to count).

  2. Turn Wi-Fi back on and select the MDS-Student network.  Wait until you see that network showing next to Wi-Fi on the left.
  3. Load safari and go to www.cnn.com or hamsandwichtees.com or untuxable.com– at this time you will be prompted for your logon/password. After you login and receive a message that you are able to use the network, close that screen.

  4. For a double-check, go to mail and make sure you have a connection – either swipe down for new messages or try to compose a message to yourself as a test.

 

Reason you lost connectivity????????

Meraki (a software that runs in the background – not an app you regularly use – and our wireless network) requires the user (you) to login to reauthenticate  each 30-45 days.  This application is one of many that keeps our digital system working well for our users and keeps others out of our digital system.

Want more details?????????

http://tech2.mountdesales.net/blog/2015/ipad-not-working-cant-get-on-the-web/ has more information.

Make Tech Easier, Students

Java applet problems

If you are on a webpage that is running a Java applet and the thing isn’t running [or just won’t work right!], these instructions from http://www.math.ucsd.edu/~crypto/fixjava.html may help.

 

How to Fix Java Applet Security Errors

Security Errors When Loading Java Applets

Did you get errors like the following when you tried to run a Java applet in the web browser?

Your Java version is out-of-date.
Application Blocked
Application Blocked by Security Settings
Your security settings have blocked an application from running with an out-of-date or expired version of Java.
Your security settings have blocked an untrusted application from running.

For security reasons, recent versions of Java may block unsigned Java applets from automatically running by default.

Solution #1

If you are allowed to install/upgrade software on your computer, please install the latest Java upgrade first, relaunch the web browser, and try again.

Solution #2

If you are unable to install/upgrade to the latest Java version, and you trust the unsigned Java applet to be safe, you can workaround this problem by adding an “exception site” or temporarily lowering the security level of the currently installed Java:

For Microsoft Windows:
  1. Click on the Windows “Start” menu in the lower-left corner of the screen –>
    “Control Panel” –>
    “Programs” –>
    “Java”.
  2. In the “Java Control Panel” window that appears –>
    Click the “Security” tab.
  3. If there is a “Exception Site List” section in this window, click on the “Edit Site List…” button –>
    Click the “Add” button –>
    Type in the web server location for the Java applet like “http://www.math.ucsd.edu/” –>
    Click the “OK” button –>
    Click the “OK” button.
  4. If there is no “Exception Site List” section in this window –>
    Slide the “Security Level” indicator from “High” down to “Medium” –>
    Click the “Apply” button –>
    Click the “OK” button.
  5. Close ALL of the open windows. You must completely QUIT the web browser or this workaround will fail.
  6. Re-launch the web browser.
  7. Go to the Java applet.
  8. When the “Security Warning” window asking “Do you want to run this application?” appears, if there is a “I accept the risk and want to run this app.” option, checkmark it ON first then –>
    Click the “Run” button.
  9. The Java applet should load OK now. You may need to click on it to start it.
  10. When you are done using the Java applet, you should change the Java “Security Level” back to “High” if you had lowered it down to “Medium” earlier.
For Mac OS X:
  1. Click on the “Apple” menu in the upper-left corner of the screen –>
    “System Preferences…” –> “Java”.
  2. In the “Java Control Panel” window that appears –>
    Click the “Security” tab.
  3. If there is a “Exception Site List” section in this window:
    click on the “Edit Site List…” button –>
    Click the “Add” button –>
    Type in the web server location for the Java applet like “http://www.math.ucsd.edu/” –>
    Click the “OK” button –>
    Click the “OK” button.
  4. If there is no “Exception Site List” section in this window –>
    Slide the “Security Level” indicator from “High” down to “Medium” –>
    Click the “Apply” button –>
    Click the “OK” button.
  5. Close ALL of the open windows. You must completely QUIT the web browser or this workaround will fail.
  6. Re-launch the web browser.
  7. Go to the Java applet.
  8. When the “Security Warning” window asking “Do you want to run this application?” appears, if there is a “I accept the risk and want to run this app.” option, checkmark it ON first then –> Click the “Run” button.
  9. The Java applet should load OK now. You may need to click on it to start it.
  10. When you are done using the Java applet, you should change the Java “Security Level” back to “High” if you had lowered it down to “Medium” earlier.
Faculty, Faculty/Staff, iPads, Student, Students

iBook not downloading?

If your purchased iBook is not downloading, here are a couple of things to doublecheck:

  • Make sure you are indeed on the network. Try going to an OFF-campus website [hamsandwichtees.com, for example]. If it’s time to re-up your network subscription, the login screen should popup.
  • Reboot your machine. Hold down the power button until the “Slide to Turn Off” slider pops up.
  • Make sure you have room for the book on your iPad.  Settings –> About, and then look at “Available“.
  • Try clicking the download icon on the book again – and leave the app open and the iPad on for a while. If nothing changes after 15 minutes, then it’s time to call in Support.

Before you go the the website and contact Apple Support, make a note of these things about your iPad. This will save some time. Open up Settings –> About:

  • iPad Model
  • Capacity
  • Available
  • AppleID used in iBooks

Then surf over to this page:   https://getsupport.apple.com/Issues.action

  • You want help with iTunes
  • iTunes Store
  • Connecting & downloading
  • Incomplete or interrupted downloads

Then you get to choose how you want to communicate with tech support – email, chat windows, etc.

How long this process will take will change depending on the day, time of day, how many other people are trying to get technical support help, etc.

SAVE TME AND AGGRAVATION. FOLLOW THIS ADVICE:

  • Be as specific as possible about the problem. Don’t just say “well, it’s like it kinda does this“. Write down what the error message is [if there is one], or describe what the exact problem is [“I redeemed the code and the book is not downloading.”]
  • Speak/Type clearly. Enunciate. use complete sentences, correct grammar, punctuation, etc.
  • Good communication gives the impression of intelligence, and you’re more likely to get better help.