Tag Archives: ipad

iPads, Student

iPads: Turn Two-Factor Authentication OFF

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Some students have turned what is called Two-Factor Authentication on inside their iCloud account.

For most of your digital devices, this is a good idea. HOWEVER, for the MDS iPads, it creates a lot more work for the tech team AND has the potential to keep your iPad from getting prepped for the next school year.

Therefore it is MANDATORY that two factor be turned off on your iCloud account [and thus your iPad] BEFORE you will be allowed to turn your iPad in.

So what happens if you don’t turn in your iPad? You get a substantial bill – enough to make the people in your life who pay the bills VERY unhappy.

So how do you know if it is turned on or off?

  • On your iPad, calling up Settings
  • Top left, click on your name
  • Click Password & Security
  • Two-Factor Authentication should be turned OFF

If it IS, then your will be allowed to turn in your iPad.

If it is ON, then do this BEFORE YOU TRY TO TURN IN YOUR IPAD:

  • On a web browser, surf over to appleid.apple.com
  • Login. Your account and password should be the same as your email – if it is not, check with Tech Support.
  • Call up Account Settings
  • Call up Security
  • Locate the part where the screen says Two-Factor Authentication is ON. Click the link to turn it OFF.
  • You will have to select some security questions. Check with Tech Support to see what we recommend.
  • DO NOT add a rescue email or a trusted phone number – unless you like making your life more complicated and giving yourself headaches.
  • Logout of the site.
  • On your iPad, you will have to type in your AppleID password again. Please do so – that way your backup can happen.

 

 

Faculty, iPads, Student

My iPad can’t…..[problems]

Some basic things to check when your iPad is misbehaving  – weird problems like email not downloading, or not being able to download Moodle docs into Notability, etc.

1) Do you have any room open in your ipad?
2) Have you done the Reboot Dance lately?
3) Do you have an active internet connection?
Try surfing to an off-campus site you’ve never visited before – like www.hamsandwichtees.com
4) Are you on the correct network?
Make sure you’re on MDS-student and not MDS-tech in Settings
5) Is your OS up to date?
Settings –> General –> Software Update
If not, we can switch your network and get it updated at school [takes about an hour], or you can update it at home.
6) Have you tried the Moodle document download using a different web browser?