Tag Archives: problem

My iPad can’t…..[problems]

Some basic things to check when your iPad is misbehaving  – weird problems like email not downloading, or not being able to download Moodle docs into Notability, etc.

1) Do you have any room open in your ipad?
2) Have you done the Reboot Dance lately?
3) Do you have an active internet connection?
Try surfing to an off-campus site you’ve never visited before – like www.hamsandwichtees.com
4) Are you on the correct network?
Make sure you’re on MDS-student and not MDS-tech in Settings
5) Is your OS up to date?
Settings –> General –> Software Update
If not, we can switch your network and get it updated at school [takes about an hour], or you can update it at home.
6) Have you tried the Moodle document download using a different web browser?

No connection to Wi-Fi – Access Denied

This is what the signin screen looks like
This is what the signin screen looks like

If your subscription to the wireless network has expired [it does this every 30 days] AND you have tried to login but keep getting the “access denied error” [a BIG RED BAR across the top where you tried to login], try this:

 

  1. Turn off Wi-Fi (Under settings) and WAIT 15 SECONDS (yes, you have to count).

  2. Turn Wi-Fi back on and select the MDS-Student network.  Wait until you see that network showing next to Wi-Fi on the left.
  3. Load safari and go to www.cnn.com or hamsandwichtees.com or untuxable.com– at this time you will be prompted for your logon/password. After you login and receive a message that you are able to use the network, close that screen.

  4. For a double-check, go to mail and make sure you have a connection – either swipe down for new messages or try to compose a message to yourself as a test.

 

Reason you lost connectivity????????

Meraki (a software that runs in the background – not an app you regularly use – and our wireless network) requires the user (you) to login to reauthenticate  each 30-45 days.  This application is one of many that keeps our digital system working well for our users and keeps others out of our digital system.

Want more details?????????

https://tech.mountdesales.net/blog/2015/ipad-not-working-cant-get-on-the-web/ has more information.