Tag Archives: moodle

My iPad can’t…..[problems]

Some basic things to check when your iPad is misbehaving  – weird problems like email not downloading, or not being able to download Moodle docs into Notability, etc.

1) Do you have any room open in your ipad?
2) Have you done the Reboot Dance lately?
3) Do you have an active internet connection?
Try surfing to an off-campus site you’ve never visited before – like www.hamsandwichtees.com
4) Are you on the correct network?
Make sure you’re on MDS-student and not MDS-tech in Settings
5) Is your OS up to date?
Settings –> General –> Software Update
If not, we can switch your network and get it updated at school [takes about an hour], or you can update it at home.
6) Have you tried the Moodle document download using a different web browser?

“Your Cookies are Disabled” – trying to login to Drive or Moodle

If you get a red error message telling you that your cookies are disabled – and this prevents you from getting into Moodle, Drive, or setting up Notability to backup your notes to Drive, here are some steps to take:

1: Try a different web browser. You have three: Safari, Chrome, Firefox.

2:  Do the iPad Reboot Dance

The “iPad Reboot Dance”

 

3. Clear your Cache and Cookies

iPads: Clear Cache and Cookies in Web Browser

4. Shutdown your ipad before leaving home.  Don’t start it back up until you are on-campus.

5. If ALL of that fails, select
Settings –> General –> Reset  –> Reset All Settings.

You should get message telling you that settings will be reset but no data will be lost. If you do NOT see that message, CANCEL – because you selected the wrong option.

 

Come by the ARC if you have any questions!

 

Google Drive and Moodle – submitting an assignment errors

We’ve seen two issues popup when students are attempting to submit a file from Google Drive into Moodle.


 

Googlemoodle popup

This is NOT an error – just a point of information.
Like it says in the text:

just go back to the file picker and select the repository again, it should work now“.

Repository –> Google Drive


Googlemoodle sesskey
Click to see a bigger version.

 

The “sesskey” error happens because you were logged into Moodle, went somewhere else to a different network, and then came back to school. Here are some possible fixes:

1 • Use a different browser – you have two on your ipad!

2 • Swipe out of all of your apps, THEN reboot your iPad by holding down the top power button until the “swipe to turn off” slider appears.

3 • Clear your web browser cache:

  • Chrome
    • Fire up Chrome. Top right corner click the icon with 3 vertical dots
    • In the ADVANCED secion, click on “Privacy”
    • Click CLEAR ALL
  • Safari
    • Settings–> Safari
    • “Clear history & Website data”