Sadlier Connect problems

If you are one of the “lucky” students who have a Sadlier assignment not loading on your iPad, please help out MDS Tech –  try the things listed below, and send an email to Mr. Rule or to Tech letting us know what worked and what didn’t.

This will help us research the problem. We’re working with Tech support to see if we can figure out what the solution is.

DO THIS ON A HOMEWORK ASSIGNMENT, not a test – because you are going to be loading it in multiple times. Let’s avoid as many headaches as possible!

• According to Sadlier tech support, try ROTATING your iPad to see if it will display the page correctly. Also, try pinching in/out [zooming in and out] – sometimes that will work.

• If the assignment won’t load at school, try to load it at home. Does that make a difference?

• Swipe out of all your apps, shutdown the iPad. Wait 20 seconds. Start it back up. Reload the assignment. Any difference?

• You have THREE browsers on your iPad – Chrome, Safari, Firefox. Once an assignment won’t load, try to load it right then in the other 2 browsers.

•Pick a browser. Clear the cache, then try to load the assignment again.

Safari: Settings –> Safari –> Scroll all the way down to the bottom of the right side and select “Clear History and Website Data”

Chrome:  Click the three dots icon at top right. Select Browsing History. At the bottom, click “CLEAR BROWSING DATA”. Make sure there are checkmarks on “Browsing History, “Cookies, Site Data” and “Cached Images and Files”. Click the Clear Browsing History button at the bottom.

Firefox: Click the “hamburger menu” – the 3 horizontal parallel lines at the top right. Select Settings –>  Clear Private Data . Turn all sliders on [blue], and click Clear Private Data.

 

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