Monthly Archives: October 2014

iBook not downloading?

If your purchased iBook is not downloading, here are a couple of things to doublecheck:

  • Make sure you are indeed on the network. Try going to an OFF-campus website [hamsandwichtees.com, for example]. If it’s time to re-up your network subscription, the login screen should popup.
  • Reboot your machine. Hold down the power button until the “Slide to Turn Off” slider pops up.
  • Make sure you have room for the book on your iPad.  Settings –> About, and then look at “Available“.
  • Try clicking the download icon on the book again – and leave the app open and the iPad on for a while. If nothing changes after 15 minutes, then it’s time to call in Support.

Before you go the the website and contact Apple Support, make a note of these things about your iPad. This will save some time. Open up Settings –> About:

  • iPad Model
  • Capacity
  • Available
  • AppleID used in iBooks

Then surf over to this page:   https://getsupport.apple.com/Issues.action

  • You want help with iTunes
  • iTunes Store
  • Connecting & downloading
  • Incomplete or interrupted downloads

Then you get to choose how you want to communicate with tech support – email, chat windows, etc.

How long this process will take will change depending on the day, time of day, how many other people are trying to get technical support help, etc.

SAVE TME AND AGGRAVATION. FOLLOW THIS ADVICE:

  • Be as specific as possible about the problem. Don’t just say “well, it’s like it kinda does this“. Write down what the error message is [if there is one], or describe what the exact problem is [“I redeemed the code and the book is not downloading.”]
  • Speak/Type clearly. Enunciate. use complete sentences, correct grammar, punctuation, etc.
  • Good communication gives the impression of intelligence, and you’re more likely to get better help.

Moodle <--> Drive errors [Cannot submit an assignment]

If you are getting arcane technical errors when trying to submit an assignment

  • using your iPad
  • in Moodle
  • from Google Drive

[things involving session errors and other oddities] – try these steps:

  1. Completely shutdown your iPad [Hold power button down until you see the “Swipe to turn off…” slider]. Fire it back up.
  2. On your iPad, disconnect anything Google related:
    click on icon at top left [looks like three lines]
    Click your account name
    Click the MANAGE button, top right
    Remove the account.
  3. Do this on Drive AND Docs AND Sheets AND Slides.

You might also try disconnecting anything  Google account related on your phone/desktop/laptop.

Adding sound to iPad iMovie

Let’s say you are working on an iMovie and want to add some music or audio that is NOT builtin. Here are some options:

  • Setup your personal iTunes AppleID inSettings. Anything you’ve purchased or Synced using iTunes on a Desktop/Laptop will show up on your iPad [eventually] when you click the Audio tab [top right] and select Playlists/Albums/Artists/Songs.
  • You can record your own audio by clicking the microphone icon, bottom right.
    –> So you could record your narration this way
    –> You could also play a track on a radio, and just place the iPad near the speaker. It’s low-fi, but might work well enough!
  • You can also EMAIL an audio file to yourself.  If you have an MP3, Wav, or AIFF file that you’d like to use, then just email it to yourself.
    –> In the Mail app, open the email. The file[s] should download.
    –> Click the one you want to use. It starts playing.
    –> Click the EXPORT/”Open in….” button, top right – it looks like the square with the arrow pointing UP. Select iMovie.
    –> ….OR in the email message, just click and hold on the audio icon. The “Open in…” box will popup.
    –> iMovie will open, and you can select if you’d like to place the file into a new project, or one you’ve been working on.
    –> The audio clip will be placed at the beginning of the project. You can move it around [and trim it, etc] just like any other clip.

Click the pictures to see a larger version.

iMovie audio tab
The Audio tab
You can access your iTunes library **IF** you have things setup just so.
You can access your iTunes library **IF** you have things setup just so.
Click the microophone icon to record your own audio. You can listen to it after recording and even re-do it before accepting the take.
Click the microophone icon to record your own audio. You can listen to it after recording and even re-do it before accepting the take.
After you email audio to yourself, click-n-hold on the audio icon to see the "Open in...." box. Select iMovie.......
After you email audio to yourself, click-n-hold on the audio icon to see the “Open in….” box. Select iMovie…….
.... and then you either start a new project with the audio, OR add the audio to an existing project.
…. and then you either start a new project with the audio, OR add the audio to an existing project.

Want to read more? Here are some articles: